on 12-10-2012 15:41
on 12-10-2012 15:41
I have not been able to get service since this morning. How do I know whether the problem lies with the network or my settings? Is there anyone to talk to? How do I know when the problem will be fixed?
Solved! Go to Solution.
on 12-10-2012 16:37
on 12-10-2012 16:37
2nd time this has happened within a few months. Ridiculous!
I've reset my phone twice, turned off and on numerous times and the network came back for a whole 30seconds.
I hope o2 will be giving out compensation like the last time but hopefully better as it is now happening far too often!!
on 12-10-2012 16:39
on 12-10-2012 16:42
on 12-10-2012 16:42
Some business users have recently been sent this:
2G & 3G voice and data
Started on: Friday 12 October 10:27
Next update: 17:00
Service restored at: To be confirmed
What's the incident?
We have identified a fault on part of our network that means some customers in some areas are currently unable to make or receive calls, texts or use data. We are investigating the fault as a priority and are sorry for any inconvenience this may be causing.
What's the impact on the customer?
Customer affected are either seeing no service or no signal available
What's the latest update?
Update 2 (12 October 14:52): Further to the fault we reported earlier (where some customers in some areas have been unable to make or receive calls, texts or use data), we believe we have now identified the cause of the fault and are taking corrective action to restore service to those customers affected. Again we are sorry for any inconvenience this may be causing. We expect to be able to update further by 5pm today.
Update 1 (12 October 12:20): Support teams and our vendors have been engaged to try and isolate the issue.
Thank you
Operations Service Controller
If you have any questions, call our customer service team on the usual number. You’ll need the reference number when you speak to them
on 12-10-2012 18:09
Why not invest in a parallel network, shared services or even disaster recovery? This is **bleep**!
on 12-10-2012 18:17
My service as gone down now 😞
on 12-10-2012 18:27
on 12-10-2012 18:27
This is beyond belief again No signal in Liverpool. As a truck driver I travel around a lot and can say O2 has to be the worst network I have joined.
Due to the second time this has happen I am pursuing a termination of my contract as I can not afford to lose work because of this useless company. After 6 hours I still dont even have any 3g signal
on 13-10-2012 18:14
Has your sim swap completed yet?