Solved: No service - Page 2

Anonymous · ‎06-12-2017

no service on my iphone. tried all the usual ie remove and clean sim etc. Any ideas

MI5 · ‎08-12-2017

Me neither but if the account is ok it kinda points to a sim fault.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-12-2017

It's a bit of a strange one? @Anonymous Please let us know how this turns out or if you have any further questions.

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Anonymous · ‎12-12-2017

After all the resets / turning phone on and off / rebooting etc etc. It turns out the Sim had died. New sim in now and normal service resumed. Thank you all for the help.

MI5 · ‎12-12-2017

As I suspected, it had to be from what you had tried.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-12-2017

Glad you finally sorted it out which is why I suggested trying the sim in another phone. That would have confirmed the phone was ok.

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MI5 · ‎12-12-2017

Also why I asked if any of the troubleshooting had been done from Adam's link I posted as that covers trying the sim in other phones too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎13-12-2017

Awesome glad to hear this was sorted @Anonymous!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

anilyarkin · ‎19-07-2019

My phone no service

jonsie · ‎19-07-2019

Try cleaning the sim card. Reboot the phone. What have you tried? Is your account up to date with payment?

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Cleoriff · ‎19-07-2019

Another one!

All sent to confuse...though it is Friday night

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