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Posts: 108,336
Topics: 560
Solutions: 14,350
Registered: ‎04-04-2012

Re: No service

Me neither but if the account is ok it kinda points to a sim fault.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,283
Registered: ‎18-02-2016

Re: No service

It's a bit of a strange one? @Anonymous Please let us know how this turns out or if you have any further questions. 

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Anonymous
Posts: 0

Re: No service

After all the resets / turning phone on and off / rebooting etc etc. It turns out the Sim had died. New sim in now and normal service resumed. Thank you all for the help.

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Posts: 108,336
Topics: 560
Solutions: 14,350
Registered: ‎04-04-2012

Re: No service

As I suspected, it had to be from what you had tried.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 81,105
Topics: 575
Solutions: 3,922
Registered: ‎04-01-2009

Re: No service

Glad you finally sorted it out which is why I suggested trying the sim in another phone. That would have confirmed the phone was ok. 

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Posts: 108,336
Topics: 560
Solutions: 14,350
Registered: ‎04-04-2012

Re: No service

Also why I asked if any of the troubleshooting had been done from Adam's link I posted as that covers trying the sim in other phones too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,283
Registered: ‎18-02-2016

Re: No service

Awesome glad to hear this was sorted @Anonymous! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 2
Registered: ‎25-12-2012

Re: No service

My phone no service
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Posts: 81,105
Topics: 575
Solutions: 3,922
Registered: ‎04-01-2009

Re: No service

Try cleaning the sim card. Reboot the phone. What have you tried? Is your account up to date with payment?

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Posts: 92,628
Topics: 751
Registered: ‎14-01-2013

Re: No service

Another one!

All sent to confuse...though it is Friday night Confused

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