Solved: No service

Anonymous · ‎06-12-2017

no service on my iphone. tried all the usual ie remove and clean sim etc. Any ideas

MI5 · ‎08-12-2017

If you can try your sim in another phone it will confirm if a sim or phone fault.
Any O2 store will check this for you and if sim is faulty, will replace it on the spot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-12-2017

Check help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-12-2017

@AnonymousHow long has this been going on? Is it a sudden drop of service? Just wondering if you have paid your bill on time?

Veritas Numquam Perit

Anonymous · ‎06-12-2017

Hi, pay by d/d so not an issue. service dropped out yesterday afternoon. tried hard reset earlier but still nothing.

jonsie · ‎06-12-2017

It does sound like a network problem.

Check your postcode here

https://status.o2.co.uk

Is it possible to check your sim in another phone? Your local O2 store can help with this.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-12-2017

Did you try any of the trouble shooting in the link above?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎07-12-2017

Hey @Anonymous did any of the above advice help with your network issues?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎08-12-2017

Hi Martin, Thank you fr your help. Contacted O2 again and they are saying there is nothing wrong with the account and network coverage is good. But as of this morning it is now saying Locked Sim. !!!!

MI5 · ‎08-12-2017

If you can try your sim in another phone it will confirm if a sim or phone fault.
Any O2 store will check this for you and if sim is faulty, will replace it on the spot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-12-2017

I'm not sure what the locked sim message would indicate?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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