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No service

Anonymous
Not applicable
6 hours ago I got no service. Wifi ok but can't make calls. I went to a shop and got a new sim. After 2 hours I called O2 as no service and they activated the sim. Still no service so I have done a backup and restore backup. Still no service?
Message 1 of 21
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MI5
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Switch the sim cards between to two phones....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 21
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Anonymous
Not applicable
I have tried all of the above. Network reset. Network selection for O2 says your selected cellular network is restricted
Message 12 of 21
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Anonymous
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No because I told them I had changed my mind and want to stay with O2 same number etc
Message 13 of 21
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Anonymous
Not applicable
Completing the Unlocking process won't affect anything to do with your O2 accounts.
Message 14 of 21
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MI5
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@Anonymous wrote:
No because I told them I had changed my mind and want to stay with O2 same number etc

You can still complete the unlock and then just carry on using your O2 number as you are now.

Have you switched the sim cards between phones to see if the fault follows the phone or sim card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 21
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gemz4the1
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@Anonymous wrote:
I have tried all of the above. Network reset. Network selection for O2 says your selected cellular network is restricted

If your cellular network is restricted then it sounds like it may be barred........ 😞

If the sim works in the other phone then it is the phone that is the problem.

 

Where did you purchase your phone from?

Message 16 of 21
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MI5
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@gemz4the1 wrote:

@Anonymous wrote:
I have tried all of the above. Network reset. Network selection for O2 says your selected cellular network is restricted

If your cellular network is restricted then it sounds like it may be barred........ 😞

If the sim works in the other phone then it is the phone that is the problem.

 

Where did you purchase your phone from?


"The problem phone has been working fine for the last 3 years."

Unlikely to be barred unless a mistake has been made if they have owned the phone for 3 years...

Still waiting for feedback on sim switch from the OP as asked last night.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 21
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Anonymous
Not applicable
Someone at O2 had accidently barred the phone...
Message 18 of 21
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MI5
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That was the only way it would have been barred.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 19 of 21
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gemz4the1
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Hello @Anonymous 

I'm glad the issue is now resolved slight_smile

Message 20 of 21
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