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No service

Anonymous
Not applicable

no service on my iphone. tried all the usual ie remove and clean sim etc. Any ideas

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MI5
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If you can try your sim in another phone it will confirm if a sim or phone fault.
Any O2 store will check this for you and if sim is faulty, will replace it on the spot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 9 of 21
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MI5
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Check help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 21
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Cleoriff
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@AnonymousHow long has this been going on? Is it a sudden drop of service? Just wondering if you have paid your bill on time?

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Message 3 of 21
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Anonymous
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Hi, pay by d/d so not an issue. service dropped out yesterday afternoon. tried hard reset earlier but still nothing.

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jonsie
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It does sound like a network problem. 

Check your postcode here

https://status.o2.co.uk

Is it possible to check your sim in another phone? Your local O2 store can help with this. 

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MI5
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Did you try any of the trouble shooting in the link above?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 21
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Martin-O2
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Hey @Anonymous did any of the above advice help with your network issues? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
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Hi Martin, Thank you fr your help. Contacted O2 again and they are saying there is nothing wrong with the account and network coverage is good. But as of this morning it is now saying Locked Sim. !!!!

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MI5
Level 94: Supreme
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Registered:
If you can try your sim in another phone it will confirm if a sim or phone fault.
Any O2 store will check this for you and if sim is faulty, will replace it on the spot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 21
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jonsie
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Message 10 of 21
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