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Anonymous
Posts: 0
Accepted Solution

No service

no service on my iphone. tried all the usual ie remove and clean sim etc. Any ideas

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Posts: 95,070
Topics: 543
Solutions: 12,044
Registered: ‎04-04-2012

Re: No service

Check help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,616
Topics: 708
Registered: ‎14-01-2013

Re: No service

@AnonymousHow long has this been going on? Is it a sudden drop of service? Just wondering if you have paid your bill on time?

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Anonymous
Posts: 0

Re: No service

Hi, pay by d/d so not an issue. service dropped out yesterday afternoon. tried hard reset earlier but still nothing.

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Posts: 75,705
Topics: 561
Solutions: 3,484
Registered: ‎04-01-2009

Re: No service

It does sound like a network problem. 

Check your postcode here

https://status.o2.co.uk

Is it possible to check your sim in another phone? Your local O2 store can help with this. 

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Posts: 95,070
Topics: 543
Solutions: 12,044
Registered: ‎04-04-2012

Re: No service

Did you try any of the trouble shooting in the link above?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,620
Registered: ‎18-02-2016

Re: No service

Hey @Anonymous did any of the above advice help with your network issues? 

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Anonymous
Posts: 0

Re: No service

Hi Martin, Thank you fr your help. Contacted O2 again and they are saying there is nothing wrong with the account and network coverage is good. But as of this morning it is now saying Locked Sim. !!!!

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Posts: 95,070
Topics: 543
Solutions: 12,044
Registered: ‎04-04-2012

Re: No service

If you can try your sim in another phone it will confirm if a sim or phone fault.
Any O2 store will check this for you and if sim is faulty, will replace it on the spot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 75,705
Topics: 561
Solutions: 3,484
Registered: ‎04-01-2009

Re: No service