No personal Hotspot

[jimmybled]

Hi all any help or advice would be grateful. I recently came out of my contract with o2 after 2 years.I paid my phone off and was paying £32 a month for my sim with 20g of data, I went into a o2 shop last wk to upgrade to a sim only deal 25g for £25 a month happy days with that. My account was updated and I kept my number but when I got home I tried to connect my tablet to my phone via hotspot which I had no problem with for 2 yrs until I went into shop only for it to say could not obtain an IP address. I went bk into the shop and explained it to them their solution was that it’s my phone at fault and tried to get me on a new phone contract or tablet which I didn’t need. All in all they put a new sim in my phone and said it will be fine now. I told them if it doesn’t work i shall cancel the new contract and go with someone else I asked how long I have before my cancellation is up he said 30 days which is actually 14 days. I got home and went through my o2 app and thought ok il get a new phone and sim so I opted for iPhone 7 with 30g of data to collect from the shop when it’s available. I’ve just had a o2 message saying my new contract sim is active with the 30g of data. So I turned my hotspot on and it works fine so shall I phone o2 up and cancel everything whilst I still have time and go with someone else or try get intouch with o2 and ask for answers to why they have done this? Any advice is appreciated thankyou.

[MI5 Level 94: Supreme · Accepted solution]

The problem with the simo tariff was the wrong data bolt on.
You need iData for the hotspot to work so that account was set up incorrectly.
The new contract is obviously now set up correctly so the hotspot works.

[jimmybled]

Thankyou for your reply MI5

[jonsie Level 94: Supreme]

It seems pot luck as to how new accounts are set up. So I'm thinking it's purely a matter of either different levels of training or pure apathy on the part of some advisers who deal with new accounts. It shouldn't still be happening after all the feedback we've given over the years.

[jimmybled]

Thankyou jonsie. Enjoy the whiskey ;-)

[jimmybled]

Just an update I have been intouch with o2 and I am in the process of cancelling the new phone contract, waiting for a Jiffy bag to return the phone. Hopefully when that gets returned I can go on a sim only contract with a personal hotspot I can use
;-)

[jonsie Level 94: Supreme]

Hope that sorts it out for you @jimmybled

[MI5 Level 94: Supreme]

You’ll be fine as long as they put you on the correct data tariff!