No internet whilst taking a call

[Anonymous]

I am a new o2 customer since (fri 3rd September), I have a iphone 6 and a 4g tariff however I have some issues browsing the web whilst on a call.

Basically I have full 4g reception, as soon as I make a call, the 4g will turn into 3g. A few moments later the 3g symbol will also disappear a few seconds into the call.

When I select safari the web page attempts to load but then suddenly comes up with an error message saying ‘mobile data connections are not available during this call’.

As soon as I end the call, the 4g signal will return and I can continue to browse with no problems.

My friend who is currently sat right next to me at work, she has a iphone 5s on and old 3g tariff and she can browse the internet whilst on a call with no issue.

I have since spoke to an o2 ‘guru’ on live chat with no success, he told me to reset my network settings ect but no luck.

Can anyone one here help me out…?

Thanks guys.

[MI5]

It should stay on 3g - Get the phone checked out first....?

[Anonymous]

right, i shall go to apple and see what they have to say...

thanks for all the help guys.:smileyhappy:

[MI5]

No problem mate - Let us know

[jonsie]

Good luck, let us know how you get on

[Anonymous]

Hope the diagnostic goes ok.