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Level 1: Joiner
Posts: 3
Registered: ‎01-02-2019
Accepted Solution

No data service but told everything’s okay?

Anyone else experience this? Whenever in a certain postcode area no data service nor text message available. Only calls. Having checked network status, tried resetting network settings, turned phone off and on, still no luck! Web chatted with the customer service this morning, only to be told everything is fine. Help!
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Posts: 98,573
Topics: 545
Solutions: 12,414
Registered: ‎04-04-2012

Re: No data service but told everything’s okay?

@Stillwater you can check yourself here http://status.o2.co.uk/ and report any issues through this app https://www.o2.co.uk/apps/my-network 

Also try switching to 3g as data may work then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎01-02-2019

Re: No data service but told everything’s okay?

Hi MI5, thank you for reply. I have checked network status loads of times and reported loads of times too, no one seems to be able to spot any problems. I’ll try switching to 3G next time when I visit that location. Thanks a lot.
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Posts: 98,573
Topics: 545
Solutions: 12,414
Registered: ‎04-04-2012

Re: No data service but told everything’s okay?

Let us know if it helps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎01-02-2019

Re: No data service but told everything’s okay?

Update: Switching to 3G DID work! I visited that place again yesterday and set the network to 3G, text message worked instantly. Data transmission was slow but working. Smiley Happy That was a construction site so I was guessing probably the machinery on the site interferes with the 4G network nearby, yet still no idea why 3G was not affected. Anyway, lots of thanks to MI5 for your advise!
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Level 46: Trendy
Posts: 5,336
Registered: ‎26-03-2014

Re: No data service but told everything’s okay?

It could also be because everyone is trying to use the 4G network, so it becomes slow.
As less people use the 3G (thinking it would be slower) it actually performs as well as or better than the 4G!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 98,573
Topics: 545
Solutions: 12,414
Registered: ‎04-04-2012

Re: No data service but told everything’s okay?

At least that's something. Glad it helped.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)