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No data after wifi

soso75
Level 1: Joiner
  • 12 Posts
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Registered:

on ‎10-10-2023 18:06

on ‎10-10-2023 18:06

Hi,

 

Two weeks ago I replaced my O2 sim because my previous O2 sim was not working properly. After replacing the sim, I have a problem, when I'm at home, I use wifi but as soon as I'm not at home and I need to use O2 data, my phone doesn't have data connection. I need to enable"Airplane Mode", after 1 min, I need to shut down "Airplane Mode", and then, I have data connection with O2.

 

Please can I ask how this is happening?

 

Thanks,

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MI5
Level 94: Supreme
  • 151823 Posts
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Registered:

on ‎10-10-2023 18:12

on ‎10-10-2023 18:12

@soso75 

Try resetting your network settings, but from memory of others having this issue, it requires O2 to perform a network reset on your account.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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