No connection on Apple watch

[PaulBr]

I just purchased a mobile plan for my Apple Watch Ultra 2…it all seems to have installed OK the watch app on the phone shows the mobile plan as o2 with an orange i next to it. The watch shows the mobile provider as o2 with a green tick but when the watch is away from the phone it shows a red x and ‘no connection’. How do I get mobile working on my watch?

Thanks

[mjs_1]

Did anyone ever get it working?

[pgn]

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@mjs_1 wrote:

Did anyone ever get it working?

As mentioned at the top of this thread and on your other question @mjs_1 h use Social Media as advised in Activate Apple Watch Guide 

[mjs_1]

I've been in contact with the social media team for 3 weeks now and they cannot help

[MI5]

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@mjs_1 wrote:

I've been in contact with the social media team for 3 weeks now and they cannot help

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We certainly can't so you need to keep trying @mjs_1 

[mjs_1]

Yes that's fairly clear.

I was asking the question if anyone had actually got it working.  

ie Yes it's working and this happened, or no it's not working and I've moved network etc

[MI5]

Yes due to an esim reset.

No and yes have changed networks.