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Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: No Visual Voicemail

Hi guys,

I shall report this to the rest of the team to see where we can make things better there. Thanks for flagging! Really glad you got advice from others here @Anonymous and welcome to the community.

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Posts: 0

Re: No Visual Voicemail

Hi did you ever get this sorted? I have just changed from a iPhone 5s which had visual voicemail to a 6s which doesn't. Like you every thing recommended to fix this hasn't worked.
Posts: 16,439
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: No Visual Voicemail

[ Edited ]

Ring o2 202 and ensure you are on the idata package

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 1
Registered: ‎30-03-2017

Re: No Visual Voicemail

My visual voicemail disappeared when i updated my tarrif.  I have just returned from a meeting with an O2 guru in the shop.  The 1st thing he checked was that I have an iphone data bolt on (not sure of the exact title).  Without this VV will not work.  An online chat and amendment to my account to include the idata and VV worked straight away.  Hope this helps, I've tried for months to sort it myself, inclucing calling O2 but no-one seemed to have the answer.  The guru in the local shop has worked for O2 for 11yrs so finally spoke to someone who knew what they were talking about.


Hope this helps. 

Posts: 111,987
Topics: 564
Solutions: 14,913
Registered: ‎04-04-2012

Re: No Visual Voicemail

Yes, you need iData on your account.
As said at the beginning of this thread.
Glad you got sorted in the end.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,578
Topics: 576
Solutions: 3,997
Registered: ‎04-01-2009

Re: No Visual Voicemail

So many times you have been made aware what the problem was on this thread......😉

Level 1: Joiner
Posts: 1
Registered: ‎17-07-2013

Re: No Visual Voicemail

I had lots of Problems initially and the bolt on was missing so that fixed it.

It stopped working again and it would appear after many resets as above that having WiFi Calling on was preventing visual voicemail from working. Its worth a try to switch that off.