- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page

No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-01-2017 20:41
I have a new 02 sim (pay monthly) which i bought two days ago and just ported my old number to.
The VV doesnt work at all. Its just the 'normal' voicemail that the other networks have. i.e. when i dial the number 901 I get the messages played to back to me but not the visual representation i am supposed to have.
I have dialed 1760 to turn it off then 1750 to turn it back on
I have reset network settings
i have texted STATE to 9011
None of these work.
in case it is relevant, in Settings- Phone- Change Voicemail password, when i enter a new passcode twice, the phone hangs on the keypad screen saying 'saving password'....
I waited for 20 mins on hold to 02 customer service and they say the above should work.
Any ideas?
thanks in advance
Ed.

Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-01-2017 20:45
Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-01-2017 20:49
Call CS to check as VVM will never work without it http://www.o2.co.uk/contactus
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎04-01-2017 20:51

Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-01-2017 13:04
Thanks but the solution in the apple link doesnt work because my phone is hanging when i try and enter a password in the settings screen.....

Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-01-2017 13:06
And CS have never heard of the idata bolt on.
i've looked at my account on line and its not a bolt on listed.
i've gone into mobile settings and the APN is the idata.o2.co.uk one already. is this right?
Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-01-2017 13:14
That's the correct apn if you have the idata bolt on. I don't know who you spoke to but to say they have never heard of it is criminal. What is showing in My O2??
Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-01-2017 13:17
VVM will start working once this has been changed and the system updated at midnight on the day it's changed.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-01-2017 13:22
Jonsie
thanks fro the reply.
Which info from my02 are you after?
Re: No Visual Voicemail
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎05-01-2017 13:23
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


