Solved: No Internet connection 4s

Anonymous · ‎25-01-2013

Iv suddenly lost net connection.

I have 3G showing and the APN is idata.o2.co.uk

using a iphone 4s on a pay monthly contract.

Seems to have started 2 days ago when I changed my tariff, but this could be a coincidence.

Any one have any ideas? O2 say my contract is fine and running.

😞

MI5 · ‎25-01-2013

Check for local issues http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-01-2013

Have you rebooted the phone? Reset network settings? Switched to airplane mode and back again? Any of those should get you running again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-01-2013

I've don a hard reboot and switched to airplane mode. This has not worked.

Not that clear on how to reset options

Anonymous · ‎25-01-2013

general-settings-reset-reset network settings

Anonymous · ‎25-01-2013

If I reste to factery settings will I have to put in the new settings?

Liquid · ‎25-01-2013

No it should automatically restore them.

Try swapping to 2g

i wonder if there's a fault in the area

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎25-01-2013

Yea don that to.

Still says im not secribed to a mobile data service.

what do you do when o2 says I am?

Liquid · ‎25-01-2013

Cry?

I don't suppose you have another O2 mobile around to rule out network issues?

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

MI5 · ‎25-01-2013

Check for local issues http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-01-2013

Thanks for that.

Interesting link. It says "Sorry, we do not have coverage here" (for 3G)

but no reason who or when it will be fixed. It shown no scheduled work.

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