This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No 3G or GPRS at all- iPhone 4 - help

Go to solution
Anonymous
Not applicable

on ‎07-10-2014 20:24

on ‎07-10-2014 20:24

I noticed yesterday that when I'm not connected to wi-fi my phone doesn't connect automatically to 3G or GPRS like it usually does. Some1 suggested I update to iOS 8 but when I go into software update it says my software is up to date on iOS 7.1.2? I can't find anything wrong or different in settings but cannot use banking, maps, email or anything if I'm not connected to wifi. Can anyone suggest anything?
Message 1 of 4
3,290 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144142 Posts
  • 634 Topics
  • 27617 Solutions
Registered:

on ‎07-10-2014 20:30

on ‎07-10-2014 20:30

The iP4 cannot be updated to 8 so you are as up to date as you can be.
Check if there are any local signal issues here first http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
3,284 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 144142 Posts
  • 634 Topics
  • 27617 Solutions
Registered:

on ‎07-10-2014 20:30

on ‎07-10-2014 20:30

The iP4 cannot be updated to 8 so you are as up to date as you can be.
Check if there are any local signal issues here first http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
3,285 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to MI5
  • 144142 Posts
  • 634 Topics
  • 27617 Solutions
Registered:

on ‎07-10-2014 20:33

on ‎07-10-2014 20:33

Also just double check that you have 3G and mobile data enabled in your settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
3,277 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

‎07-10-2014 20:58 - edited ‎07-10-2014 20:59

‎07-10-2014 20:58 - edited ‎07-10-2014 20:59

A useful help thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

 

And http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

 

Press the sleep/ wake button and home button until the Apple logo appears and let go. This will reset your iPhone. 

 

try : Settings - General - Reset - Reset Network Settings. 

 

 

Message 4 of 4
3,266 Views
0 Kudos
Top Kudoed Authors
View All
Top