Solved: No 3G DATA CONNECTION ON IPHONE 5S

Anonymous · ‎26-09-2013

Set up iphone on Monday, upgraded from 4S. Did sim swap. Wfi and voice calls fine but no 3g connection. Have tried soft boot and hard boot. All settings are on. Have reset phone , network settings and still no joy. Any suggestions?

MI5 · ‎26-09-2013

You'll need to call 202 to get your account checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎26-09-2013

Have you checked your apn is iData?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-09-2013

Give o2 a bell on 202 just to make sure your account is ok

Have you 3g turned on in the iphones settings.

You could try,

Press the top button and home button together until the apple logo appears and then let go which is a soft reset.

And or ;

settings, general, reset, reset network settings

Anonymous · ‎26-09-2013

APN is idata.o2.co.uk

MI5 · ‎26-09-2013

try changing it to mobile.o2.co.uk just as a test.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-09-2013

3G is turned on. Have tried soft and hard resets, still no 3G

Anonymous · ‎26-09-2013

just tried that, no good

MI5 · ‎26-09-2013

You'll need to call 202 to get your account checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-09-2013

I had the same problem. Did a soft reset (press power button and home button simultaneously until reboot). Now 3G is there and working.

Anonymous · ‎29-09-2013

Contacted O2, checked account, was fine. Swapped sim card and still no 3G, so turns out handset is faulty. They're sending a replacement. Thanks for all your input, much appreciated

O2

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