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New upgrade fault

SJW
Level 1: Joiner
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on ‎13-05-2020 08:49

on ‎13-05-2020 08:49

Hi, I upgraded to the iPhone 11 and it arrived yesterday. The set up went find from my iPhone 8 but the Face ID is not working on the 11. It’s not reading that there is a face there to set it up, I’ve tried restarting twice, made sure nothing is obstructing the camera or my face and tried different angles but no luck. The Apple FAQ say that it’s a fault and I need to get it to a store but given the lockdown I’m wondering what you suggest?
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MI5
Level 94: Supreme
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on ‎13-05-2020 08:55

on ‎13-05-2020 08:55

@SJW 

Contact customer service to arrange for a replacement Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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PhoneChanger
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on ‎14-05-2020 08:06

on ‎14-05-2020 08:06

@SJW ideally you should return and replace to O2, however if this fails you can always go via Apple who will send you a replacement
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