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New sim, caller unknown

Dave12345
Level 1: Joiner
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‎14-04-2020 17:54

‎14-04-2020 17:54

I have a new sim (same number). Now activated and all seems good except that all calls I receive are 'caller unknown' even when numbers are in my contacts. What do I need to change? Thanks

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jonsie
Level 94: Supreme
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‎14-04-2020 18:41

‎14-04-2020 18:41

Try Settings, then Phone (or maybe Settings App, THEN phone, depending on your iOS version), THEN Show My Caller ID, and make sure its toggled on. IF it is toggle it off then back on

Are you logged into any other Apple device?

Check settings/mobile/my number too.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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‎14-04-2020 21:00

‎14-04-2020 21:00

@Dave12345 

Sim swap not fully completed probably.

Give it 24 hours and keep rebooting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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‎22-04-2020 14:26

‎22-04-2020 14:26

Hey @Dave12345 has this been resolved or are you still having issues? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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