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Level 1: Joiner
Posts: 6
Registered: ‎24-08-2018
Accepted Solution

New phone

I am not a fan of my phone anymore but I’ve had it for more than two weeks can I still change it
Posts: 88,206
Topics: 532
Solutions: 11,382
Registered: ‎04-04-2012

Re: New phone

[ Edited ]

You can only exchange before 14 days.
After that, you would need to pay off the device plan to upgrade. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: New phone

@Leslie You will have to pay off your device plan first before upgrading 

 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Community Manager
Posts: 5,360
Registered: ‎18-04-2018

Re: New phone

Hi @Leslie, did @MI5's and @Anonymous's replies above answer your question, or do you need any further help with this?

 

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