Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 6
Registered: ‎24-08-2018
Accepted Solution

New phone

I am not a fan of my phone anymore but I’ve had it for more than two weeks can I still change it
Posts: 88,257
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: New phone

[ Edited ]

You can only exchange before 14 days.
After that, you would need to pay off the device plan to upgrade. 


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 0

Re: New phone

@Leslie You will have to pay off your device plan first before upgrading 



Community Manager
Posts: 5,403
Registered: ‎18-04-2018

Re: New phone

Hi @Leslie, did @MI5's and @Anonymous's replies above answer your question, or do you need any further help with this?


Welcome to the forum!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy