New phone unlocked?

[Sylvia1980]

Hi there,

I just upgraded my contract and ordered a new iphone 7 which will arrive in the post tomorrow. I am planning to give the phone to a family member as a present, but she is on a different network. Will it be unlocked? I’d prefer not to open the box.

Will keep my old iphone myself.

Thank you

[MI5]

Not it will be locked to O2.
You need to use it on your sim and then request a free unlock https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Sylvia1980]

Ok, thank you!

[Sylvia1980]

Just to clarify. So when I receive it, I will put my sim in (the new one or the old one which is in my phone now?), then request for it to be unlocked. Can I put the sim back into my old phone so I can use it? Or do I keep using the new one until it’s unlocked?

Thanks again!

[MI5 · Accepted solution]

Put in the sim you are using now in your current phone and use it for a day.
Check in your MyO2 that it shows the new phone, then press the button to request the unlock.
You can then put your sim back in your current phone.

[Sylvia1980]

Thanks again!

[MI5]

Most welcome