New phone stuck on set up

[HGR123]

New iPhone11, swapping from iPhone8. Did sim swap fine, set up facial recognition and Apple Pay, O2 phoned part way through & now it’s stuck on the ‘Hello’ screen or it says ‘updating iCloud settings’. I’ve tried turning on & off, done a soft reset, removed sim & put back in. Can’t get to a settings page. What can I try? Thanks

[MI5]

@HGR123 

Doo a full reinstall https://support.apple.com/en-gb/HT201263

[HGR123]

Thanks for quick response but I can’t get on the phone to do a full reinstall as it’s locked on those 2 pages.

[O2Sophie]

Have you tried a hard reset?

[HGR123]

Yes, just tried it now but still stuck on those 2 pages. Is there anything else I can try?

[MI5]

@HGR123 

You have to press vol up then vol down then keep holding the power button (maybe for upto a minute) untill it resets.

All in the link above.

[O2Sophie]

Even if you hold the volume up and down buttons and the power button?

[MI5]

@O2Sophie 

You don't hold vol up and down buttons.

You press and release and then hold the power button.

[HGR123]

Hi all and thanks for your suggestions. 

I tried both the hard and the soft resets, but unforutnately neither worked - it seemed to be allowing me to set up but then would revert to the loop of the same two screens. I think this was caused by receiving a phonecall whilst the phone was half way through setting up. 

In the end I took it to my son's and he tried to access it via iTunes on his PC, but it wouldn't appear as a device. In the end he deliberately entered the password wrong a couple of times and finally the phone appeared on the pc as a device and a new window opened on the phone, allowing for the phone to start its set up from the beginning again. Finally it was fixed! 

I hope this method will be useful for anyone else who has the misfortune to be in the same situation as I was. 

[MI5]

A full install was the only way forward in reality.