@Lynn77
Reconnecting to what? Try rebooting it, but don't start the transfer until both phones are on the same software version.
You need to update the software on both phones to the same version before you back up the old phone and then install the backup on the new phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
