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New phone set up issue

Lynn77
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Received my new iPhone 11 this morning, help it over old phone as per instruction to set up. The new phone says it needed to update software to 4. something.....it’s been updating for 4hrs!!! Now says reconnecting but nothing happening. My old phone has been beside it. Any help pls? Many thanks
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MI5
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@Lynn77 

Reconnecting to what? Try rebooting it, but don't start the transfer until both phones are on the same software version.

You need to update the software on both phones to the same version before you back up the old phone and then install the backup on the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Lynn77
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That’s spot on thank you...the software was different on both phones...all sorted now, thank you very much! 👏👏👏
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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