Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Level 1: Joiner
Posts: 2
Registered: ‎07-11-2020

New phone set up issue

Received my new iPhone 11 this morning, help it over old phone as per instruction to set up. The new phone says it needed to update software to 4. something.....it’s been updating for 4hrs!!! Now says reconnecting but nothing happening. My old phone has been beside it. Any help pls? Many thanks
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: New phone set up issue

@Lynn77 

Reconnecting to what? Try rebooting it, but don't start the transfer until both phones are on the same software version.

You need to update the software on both phones to the same version before you back up the old phone and then install the backup on the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎07-11-2020

Re: New phone set up issue

That’s spot on thank you...the software was different on both phones...all sorted now, thank you very much! 👏👏👏
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: New phone set up issue

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)