New phone not turning on

[Michelle19xx]

Brand new phone not turning on only a week old will not charge. How do I go about making a complaint or getting a replacement? 

[MI5 · Accepted solution]

@Michelle19xx 

You'll need to call customer service for a replacement device.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.