New phone contract

[Tyler19-1]

Hi there, I started a contract for a new iPhone 11 2 weeks ago Thursday and haven’t received an email back saying that it’s on its way. I was just wondering to see if anyone knew what the deal is as I’ve waited nearly 2 weeks and still haven’t received an email or phone call about the current status for my new phone. 
thank you. 

[gmarkj · Accepted solution]

Have you opened and read all of the agreement emails @Tyler19-1 ?

Check to see if there are any unread ones.

Also have you seen a new tariff appear or an option to create a My o2 account?

We can't do a great deal here as we are all customers, so it might be worth getting in touch with o2 as it sounds like you’ll need someone to access your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks