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New iPhone5, no 3G, checked phone, swapped SIM

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Anonymous
Not applicable

on ‎14-10-2012 20:48

on ‎14-10-2012 20:48

Hi. Last week I changed over from a Nokia to an iPhone5, both on O2.

 

Th 3G has never worked although my tariff confirms my data bolt on is activated. I checked at an Apple shop who tried a different O2 nano-sim and the 3G worked, so I know it's not the phone or the settings.

 

I asked at O2 for a replacement SIM which of course took nearly 24 hours to actually work but there is still no 3G.

 

The APN settings say idata and worked with Apple's SIM.

 

What can I do with O2 to force something to be done about this?

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adamtemp64
Level 66: Unequalled
In response to Anonymous
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on ‎26-02-2013 08:26

on ‎26-02-2013 08:26

yes 202 from your handset and ensure they have you on the correct data package idata apn default for iphone pay monthly

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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In response to adamtemp64

on ‎26-02-2013 12:50

on ‎26-02-2013 12:50

Brilliant just rang them up and i was on the smart phone package not the iphone package, should be working in 24 hours, thanks for your help slight_smile

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