New iPhone 5c handset and showing no service

[Anonymous]

How do I receive a service on my new handset please? I have my the handset set up and apps downloaded but it's still showing no service.

Thank you in advance

[MI5 · Accepted solution]

Have you done a sim swap yet ?
http://swapmysim.o2.co.uk/

[jonsie]

Presumably you are keeping your number so you do need to do the sim swap. Alternatively pop into your local o2 store and they will do it all for you.

[Anonymous]

The sim swap will take up to 24 hours to complete but usually quicker

[Anonymous]

My sim from my old samsung does not fit the iPhone. I'm useless at this kind of thing!

[Anonymous]

You will need to get the sim swap done instore then as they will give you the right sim that fits, you need a nano sim for the 5c, they will do this & the sim swap instore for you

[MI5]

Did you get a new sim card?
If so, put the new one in the new phone and leave your old one in old phone whilst you do the sim swap.
The old one will turn off and new one will turn on.
If you didn't get a new sim, pop into an O2 shop and they will sort you out.

[Anonymous]

I have the new one in new iphone&old one remains in old Samsung phone

[Anonymous]

Sim swap then as previously advised

[MI5]

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@Anonymous wrote:
I have the new one in newiphone&old one remains in oldSamsung phone

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Open the link I gave you at the beginning of the thread and enter your phone number into the box on the form.

You will receive a text with a code to your old phone.

Enter this on the form where it asks for it and just follow the instructions.

Your sim swap will commence and may be done within a few mins or it can take up to 24 hours (rarely).

Keep restarting the new phone once you lose service on the old one.