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Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G

Nope, you'll never see them now.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

[ Edited ]
It's good to hear O2 are being reasonable about this situation.

Edit : As well they should be.
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G


@Anonymous wrote:
It's good to hear O2 are being reasonable about this situation.

Indeed, I was so worried they weren't going to care but I really appricate what they have done to try and settle it. Their exact words: 

"We value your longstanding custom with us and taking your case as an

exception. We'll identify any areas of improvement and make sure further training is

arranged where necessary"

 

So great to here this because from my expierences these past days I've noticed that there are some really dedicated CS reps and some are just completely lazy 

Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G

You will always get those who care and those that couldn't careless, unfortunately. No amount of training will change a persons attitude to the job as it's part of them.
Better selection during the interview process is the only way.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Indeed, well I hope all those reps that told me wrong are all spoken to!
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Hi Cutiekitty992


Sometimes things go wrong - it happens. Smiley Sad

What then matters is how it's put right 😄
Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G


@Anonymous wrote:
Indeed, well I hope all those reps that told me wrong are all spoken to!

They should get specific retraining, but in reality, we know nothing happens at all as the same errors occur over and over again......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Not all is bad, I mean I've had some very delightful calls before!
Posts: 100,619
Topics: 768
Registered: ‎14-01-2013

Re: New contract SIM doesn't receive 4G

Re-training is a key issue....but I find personally its how you deal with them...Smiley Wink

*The Game Is On*

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Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Give em a good ol grilling! Smiley Wink