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New business SIM on Iphone 3 but can't send text messages

Anonymous
Not applicable

I've just swapped from a personal pay as you go sim to a business sim on a monthly tariff. Everything if fine except I can't send text messages, I can only receive them. I have reloaded my message centre number. I've also done a full back up and wiped my iphone 3 clear and reloaded it

 

Could it be a faulty sim? Any other ideas

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adamtemp64
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Did you transfer your old number to the new sim?

 

If yes ring business customer service 8002 and check the move happend correctly.

 

If no still ring 8002 and get it sorted.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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Registered:

Did you transfer your old number to the new sim?

 

If yes ring business customer service 8002 and check the move happend correctly.

 

If no still ring 8002 and get it sorted.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

Yes I did transfer my number. Thanks for replying

 

Found out today there is a network problem moving people from payg sims to business pay monthly with sending and / or receiving texts. It's not a sim fault and there is no estimate on when it will be resolved. they phoned to ask how happy I was with my new business sim! I had already ordered a new sim yesterday after them deciding that was faulty but this is not the case. 

 

I'm currently in the 8002 queue... Been in that queue for 27 mins. What terrible service!

 

I'm considering going to Vodaphone!

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MI5
Level 94: Supreme
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@Anonymous wrote:

 

I'm considering going to Vodaphone!


It's Vodafone wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
Level 66: Unequalled
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Once iphone 5 calls have gone done (chasing there delivery etc) 8002 I normally wait no longer than 1 minute.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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