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New and old phone (without sim) both ring when receiving a call!

Al2
Level 1: Joiner
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I bought a new iphone sim free and have put my SIM card into this. I have given the old device to my mother, who just uses that old phone to connect to the internet without inserting her SIM card. However when somebody calls me BOTH my new phone with sim and my old phone without any sim ring! How is this happening?! And more pressingly how do I stop it? Any help much appreciated.
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gmarkj
Level 66: Unequalled
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Sounds like the old phone still has your number in the settings.
It is under settings > my phone > my number.
Change this, hit save and reboot phone.
Should fix the issue.
You might also want to check whether your Apple id is logged in on the old phone too...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12065 Posts
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Registered:
Sounds like the old phone still has your number in the settings.
It is under settings > my phone > my number.
Change this, hit save and reboot phone.
Should fix the issue.
You might also want to check whether your Apple id is logged in on the old phone too...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Al2 

You need to sign out of your Apple ID on old phone. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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