New account

[Anghel123]

Hello , I ready done a order for a new account to you I was pay the upfront everything done for account and iPhone 12 Pro Max as well before one week I done . And they said to me they gonna be answer up to 24 hours but nobody said nothing what happened what can I do

[jonsie]

You need to call customer service

all numbers here

Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru to get through:
If you call any of the free numbers in the link.
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary

8am is the best time to call