Solved: Re: New Sim

Anonymous · ‎22-11-2016

Hi, I recently bought new iPhone 6s unlocked (NEW) and 02 sent new nano sim. Since installing it my signal has been extremely poor don to 2 bars most day, and also when i am on a call friends have commented on sounding like i am underwater. Any ideas would be extremely grateful

MI5 · ‎22-11-2016

That is usually down to a network issue which you can check here http://status.o2.co.uk/ but could also be a faulty sim.
You can get a free sim swap in any O2 shop to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2016

That is usually down to a network issue which you can check here http://status.o2.co.uk/ but could also be a faulty sim.
You can get a free sim swap in any O2 shop to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-11-2016

Thanks for the info, i have tried sinal checkers and all seems well. I may have no other option to try other sim. Is it better to go into shop?? or order on line

MI5 · ‎22-11-2016

Much quicker done in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-11-2016

Thanks again i will try that

MI5 · ‎22-11-2016

Let us know how it goes for you @Anonymous and welcome to the forum too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎29-11-2016

Hey @Anonymous How did it go in the end with your phone and trying another SIM?

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