Solved: New Sim - old data

Anonymous · ‎06-12-2016

I have inherited my wife's iPhone 4. I have a new sim but the phone is still locked to her account. How do I unlock it?

jonsie · ‎06-12-2016

Is this an O2 sim you have?

If you mean her Apple id she needs to deregister the device and you need to set it up as a new phone under your own id .

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎06-12-2016

Is this an O2 sim you have?

If you mean her Apple id she needs to deregister the device and you need to set it up as a new phone under your own id .

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-12-2016

Just factory reset the phone to clear all her data and when phone reboots choose the option to set up as a new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎13-12-2016

Hey @Anonymous How's it going with the phone? Did you manage to get it working with your account in the end?

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