New Ipad Order

[Smac90]

I placed an order today for the Ipad Pro 11 - I had to pay an upfront fee so input my card details as requested, it sat on the processing screen for at least 10 minutes then went to a blank screen. I haven't received any confirmation of my order but the upfront payment has been taken

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808