18-01-2020 12:25 - edited 18-01-2020 12:28
This is a community forum not customer services. It's quite likely your phone is out of stock. I would give customer services a call Guide: How to find help & contact O2
Edited to add, once your phone has been dispatched you will receive an email so you can track it
on 18-01-2020 12:57
Hi @Zoltan, when you ordered, you should first receive a confirmation of the purchase, then a separate email with a tracking number, etc. The iPhone 11 is low on stock at the moment everywhere. I'd recommend calling Telefonica customer services (O2).
on 18-01-2020 13:43
@Zoltan O2's stock reporting isn't live. Given that we're now twenty years into the 21st century, that's a pretty damning comment on their backwards archaic system, and just one of many of O2's failings when it comes to customer support. You'll have to speak to customer service, as has been suggested.
on 18-01-2020 21:45
on 20-01-2020 11:51
Good morning @Zoltan! Congrats on the new iPhone 11! Just wanted to check if everything turned out ok in the end with the delivery or if you're still waiting?
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