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New Carrier update 24.1

Anonymous
Not applicable
Hi All

I had a prompt to install new carrier settings at the weekend. My version is now O2 24.1. I have since noticed that it has removed the option to select 4G/3G/2G and replaced it with the old enable 4G toggle. I am really annoyed as I live in a marginal 3G area so often lock my phone to 2G when at home.

I hope this is reversed in a future update.

Graham.
Message 1 of 59
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Anonymous
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Yes I definitely have it. It must be iPhone 6S related then

Message 11 of 59
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Cleoriff
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@Anonymous Maybe give Apple support a call https://support.apple.com/en-gb/contact

Veritas Numquam Perit

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Message 12 of 59
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MI5
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I doubt apple will be interested. It's o2's update. Nothing to do with Apple. They did it before and everyone complained so you'd think they would learn!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 59
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Anonymous
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That's why  I suggested contacting CS 

Message 14 of 59
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MI5
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They probably won't have a clue either.
A complaint needs to be made and forwarded to the relevant people who make these crazy decisions!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 59
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darrengf
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I have also lost the 4g, 3G, 2g toggle on the iPhone 6s+

 

If I also remember, Apple updated all their iPhones to have the toggle, so it's strange how it's come back.

 

 

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Message 16 of 59
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Anonymous
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Carriers can override the setting if they wish. It looks O2 have done this again for the 6S and 6S+. 😞

 

Anyone know who I could complain to that would understand what I am on about? So I can get this to the right people?

 

Cheers

Message 17 of 59
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MI5
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The only complaints dept is on this link (scroll down) http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 59
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Anonymous
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I too have the same issue. I have the 6S, my boyfriend has the 6 and he has had the update now too and I have lost the toggle for 2G and 3G. I called CS and they told me I had to speak to Apple as it was nothing to do with them. Absolutely useless. I don't want to keep my 3G on all the time - they did this ages ago with the 5. Does anyone know if we can complain at all? Or if someone will be able to help?

Message 19 of 59
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Anonymous
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@Anonymous Follow the link provided by @MI5 this is an o2 problem not Apple

Message 20 of 59
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