New Apple Watch sim not working

[DIB1]

Really struggling to get help via customer services on my new Apple Watch. Showing connected to o2 but no 4g connection or bars. Can’t seem to explain the issue well enough for someone to be able to help me.

any suggestions?

[MI5 · Accepted solution]

@DIB1 

Best results come from the social media teams.

Guide: How to find help & contact O2 

Activate Apple Watch Guide 

[DIB1]

Dave@o2

[madasaf1sh]

@DIB1 

Its very hit and miss on what you get from Customer Services, you need to exhaust all customer service options, so follow the advice given and reach out on Social Media, and give them a prod every so often.. 

But to be honest you picked the worst network for an Apple Watch....

[jonsie]

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@madasaf1sh wrote:

@DIB1 

But to be honest you picked the worst network for an Apple Watch....

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Very probably the wisest words written on the community this month.....!!