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NO SERVICE

Anonymous
Not applicable

Dear All,

 

I am holding a line pay as you go and suddenly i have no service.

I try to top up but the line is not active.

Is anybody to help what happened.

Thanks

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Bambino
Level 78: King of Kings
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Registered:

 @Anonymous  When was the last time you made a chargeable call or sent a text? If you haven't done so in the last six months your number would be deactivated. If you can borrow someone's phone, call O2 customer service on 0800 032 1402 to see if they can reactivate your account.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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Registered:
Have you used the phone in the last 6 months?
If not it will have been turned off.
You need to contact customer service from another phone
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Community Manager
Community Manager
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Registered:

Hey @Anonymous did you find out what was causing your issue? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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