NO 3G

[Anonymous]

Hi I have recently Had NO 3G at all since I have come back from university to my parents and now I cannot send or receive Messages please help I need my 3G and my signal keeps going aswell and it shouldn't do I'm paying for my phone bill but yet I'm not getting the full service please help or advise 

Regards

[Anonymous]

Hold the Top Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

[Anonymous]

Check your service status http://status.o2.co.uk by inputting the post code.

[Anonymous]

I have done that and it says the connection is fast both indoors and outdoors yet im still not receiving
any signal 😞

[perksie]

Report it to O2, or make an appointment at an Apple shop and get the phone checked.

It's possible they know but haven't updated the site yet.

[jonsie]

If it's just since you returned to your parents it definitely points to there being a mast issue in that area.

[Anonymous · Accepted solution]

You could download the MY NETWORK App and report the mast to O2 that way if you believe your sim and phone are not at fault.

[perksie]

I'm not sure how you could report a lack of signal using an app that needs a signal in that area, in order to work!

[Anonymous]

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@perksie wrote:

I'm not sure how you could report a lack of signal using an app that needs a signal in that area, in order to work!

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The phone will store the feedback, then send it to O2 once coverage has returned. 

The app can also be used over a WiFi connection.

[perksie]

That's useful to know, I haven't looked at it much.