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Klimentina
Level 1: Joiner
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Hi I can’t make a call and send the text from Friday yesterday I take a new card from yours shop but is the same problem
Message 1 of 8
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MI5
Level 94: Supreme
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@Klimentina 

Check for local issues O2 Service Status

More help here including trying sim in a different phone, etc Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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Cleoriff
Level 94: Supreme
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Hi @Klimentina 

Have you activated the sim?

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
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Klimentina
Level 1: Joiner
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Registered:
Yes to have a network registered but I can't call or receive a call
Message 4 of 8
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Klimentina
Level 1: Joiner
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Registered:
Yes I try on different phones but the problem is the same
Message 5 of 8
787 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Klimentina 

Did you check for network issues?

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
784 Views

Klimentina
Level 1: Joiner
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Registered:
Yes I check the network status is good
Message 7 of 8
781 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Klimentina 

The issue must be with your sim or your account.

Have you reported your sim lost at all?

If so, O2 will apply vars to your account which need to be lifted.

Or, your sim might be faulty as it should have been activated in store.

I suggest you go back to the store and get them to check everything for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
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