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Anonymous
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My volume button on my Iphone doesnt work

I got a recontitioned phone less than 6 months ago. The first handset they sent didnt work at all.

My current handset has a fault on the 'turndown' volume switch. It was working but you really had to push it to make it work but now doesnt work at all. I havent dropped it or anything like that

Does anyone know if they will swap or fix my phone?!

Level 69: Guiding Light
Posts: 16,779
Registered: ‎31-03-2010

Re: My volume button on my Iphone doesnt work

As you've only had it for six months they'll certainly fix it for you under the warranty, but they won't swap it. They may give you a loaner while it's in for repair, but it will only be a basic phone.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: My volume button on my Iphone doesnt work

Hi @Anonymous and Welcome to the Forum.

Try holding down the Sleep/Wake Button and Home Button together until the Apple logo appears and then let go and this will reset the phone.

If that does not help and its a hardware fault the If you have a local Apple Store then you can make a Genius Bar appointment where they will run a diagnostic ,and if the iPhone is indeed found to be at fault they typically swap the handset for you in store.

The appointment link is :

http://www.apple.com/uk/retail/geniusbar/

If you don't have a local outlet then they do offer a send away service.

Check your warranty status here https://selfsolve.apple.com/agreementWarrantyDynamic.do

Just another avenue for you to explore.

Let us know how you get on.
Posts: 115,323
Topics: 571
Solutions: 15,746
Registered: ‎04-04-2012

Re: My volume button on my Iphone doesnt work

If it was an O2 reconditioned phone, I believe the warranty is only 90 days, but check your paperwork that came with the phone.
It's a fairly common fault and any repair shop should be able to fix it for you at a reasonable cost if you find that you are actually out of warranty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: My volume button on my Iphone doesnt work

I think it's either the remaining warranty or 90 days whatever is the longest.