My volume button on my Iphone doesnt work

[Anonymous]

I got a recontitioned phone less than 6 months ago. The first handset they sent didnt work at all.

My current handset has a fault on the 'turndown' volume switch. It was working but you really had to push it to make it work but now doesnt work at all. I havent dropped it or anything like that

Does anyone know if they will swap or fix my phone?!

[Bambino]

As you've only had it for six months they'll certainly fix it for you under the warranty, but they won't swap it. They may give you a loaner while it's in for repair, but it will only be a basic phone.

[Anonymous]

Hi @Anonymous and Welcome to the Forum.

Try holding down the Sleep/Wake Button and Home Button together until the Apple logo appears and then let go and this will reset the phone.

If that does not help and its a hardware fault the If you have a local Apple Store then you can make a Genius Bar appointment where they will run a diagnostic ,and if the iPhone is indeed found to be at fault they typically swap the handset for you in store.

The appointment link is :

http://www.apple.com/uk/retail/geniusbar/

If you don't have a local outlet then they do offer a send away service.

Check your warranty status here https://selfsolve.apple.com/agreementWarrantyDynamic.do

Just another avenue for you to explore.

Let us know how you get on.

[MI5 Level 94: Supreme · Accepted solution]

If it was an O2 reconditioned phone, I believe the warranty is only 90 days, but check your paperwork that came with the phone.
It's a fairly common fault and any repair shop should be able to fix it for you at a reasonable cost if you find that you are actually out of warranty.

[Anonymous]

I think it's either the remaining warranty or 90 days whatever is the longest.