on 20-10-2014 00:37
I got a recontitioned phone less than 6 months ago. The first handset they sent didnt work at all.
My current handset has a fault on the 'turndown' volume switch. It was working but you really had to push it to make it work but now doesnt work at all. I havent dropped it or anything like that
Does anyone know if they will swap or fix my phone?!
Solved! Go to Solution.
on 20-10-2014 00:50
on 20-10-2014 06:41
Try holding down the Sleep/Wake Button and Home Button together until the Apple logo appears and then let go and this will reset the phone.
If that does not help and its a hardware fault the If you have a local Apple Store then you can make a Genius Bar appointment where they will run a diagnostic ,and if the iPhone is indeed found to be at fault they typically swap the handset for you in store.
The appointment link is :
If you don't have a local outlet then they do offer a send away service.
Check your warranty status here https://selfsolve.apple.com/agreementWarrantyDynamic.do
Just another avenue for you to explore.
Let us know how you get on.
on 20-10-2014 08:45
It's a fairly common fault and any repair shop should be able to fix it for you at a reasonable cost if you find that you are actually out of warranty.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)