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Level 1: Joiner
Posts: 2
Registered: ‎07-01-2019

My sim keeps saying that there no service

my friend gave me his old iPhone 7 because he got a upgrade but when I tried putting my giffgaff pay as you go sim in the phone which is locked to o2 it keeps coming up as there no service how can I make it so that my giffgaff sim works in the o2 locked phone
Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: My sim keeps saying that there no service

@Bennyboy your giffgaff sim should work in an O2 locked phone, but try the process here to unlock it first https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,871
Registered: ‎23-07-2014

Re: My sim keeps saying that there no service

Hey @Bennyboy, please do let us know how you're getting on with this. Have you made any progress yet? Any help from the above link from @MI5?

Check out some of the recent discussions:
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Level 1: Joiner
Posts: 2
Registered: ‎07-01-2019

Re: My sim keeps saying that there no service

I still haven’t got anywhere I looked in the setting and it said that the “phone not alllowed” I don’t know what to do
Posts: 62,931
Topics: 649
Registered: ‎14-01-2013

Re: My sim keeps saying that there no service

[ Edited ]

@Bennyboy

It sounds as if the phone may have been blocked for some reason. Check here

https://www.checkmend.com/uk

Or this

http://www.imeipro.info/

*The Game Is On*


Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: My sim keeps saying that there no service

@Bennyboy ask your friend to put his sim back in the phone and see if it works for him.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)