My phone shows searching and cannot get a signal

[Anonymous]

For two days in traveling from Devon to Llandeilo in Wales my phone just continues searching until it flattens the battery. I tried phoning you from a landline but you keep asking security questions but my mobile cannot receive and the hand set display does not show you questions. I can get emails as I have an email connection on the iPad. My wife has gift gaff with the same model phone and has no problem. How can I get reconnected. I was trying to tell you of a change of address but that seems to be in the too hard basket! In settings it says Network Not Available  - why?

Please help if you can.

Regards Nick

[Curr946]

So, have you tried the sim in a different phone? Your phone could be faulty.

Have you made a call in the last 3 months (if your pay and go)? If not, your account could be suspended and the number recycled.

I would consider network issues in the area, but your wife uses giffgaff and they run on o2, so cant be that.

[Bambino]

@Anonymous  You may have a faulty sim, in which case you can go into an O2 store and they will give you a new one and they will swap your details onto it. You can change your address by logging in to your My O2 page.

Edit: You can call O2 on your wife's phone on 0800 032 1402, but you will be asked security questions to verify that it's your account.

[Anonymous]

Thanks Bambino I will try that.

[Anonymous]

Thanks, I have used the phone in the last week and I pay a monthly contract so one of the other reasons seems likely. Thanks for trying

[adamtemp64]

Can you check in myo2 from your ipad that the bill is paid etc. Or dare i suggest use live chat on the ipad .

Have you tried a straight sim out and clean ?

EDIT

You can as long as you can log in to myo2 on the ipad do the change of address etc

[adamtemp64]

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@Curr946 wrote:

Have you made a call in the last 3 months (if your pay and go)? If not, your account could be suspended and the number recycled.

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For clarity for others reading the thread it is 6 months as per and I quote

"7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number. "

[MI5]

It has to be sim, phone or contract as giffgaff uses the same masts.

[Martin-O2]

Hi @Anonymous did you find out what was causing your connection issue in the end?