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My phone doesn't receive security codes sent by credit card company and the NHS App

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Pepys
Level 1: Joiner
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on ‎01-02-2022 15:34

on ‎01-02-2022 15:34

It is a continuing problem that my phone does not receive most messages and also security codes etc.

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MI5
Level 94: Supreme
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on ‎01-02-2022 15:37

on ‎01-02-2022 15:37

@Pepys 

Guide here Guide: Text Message Tips (not sent or received) 

For the receipt of shortcodes, you may need to turn off wifi first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153018 Posts
  • 652 Topics
  • 29203 Solutions
Registered:

on ‎01-02-2022 15:37

on ‎01-02-2022 15:37

@Pepys 

Guide here Guide: Text Message Tips (not sent or received) 

For the receipt of shortcodes, you may need to turn off wifi first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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