My phone bill

[Anonymous]

Can someone explain to me what it means on my monthly phone bill when it stars charges for premium and information services I appear to be getting charged from between £12 to £40 for services I do not understand , how can I disable these so called numbers as I believe I do not need them. I very rarely use my phone to call out and only use it to infrequently to access the Internet to read the BBC news downloads . I also always try to use free Wi Fi when I access the news channels . If someone from O2 can call me to explain I will be obliged. As I find these charges to be rather excessive I am considering cancelling my contract with O2 and will look for a cheaper tariff / provider.

i do hope someone can explain this issue to me preferably by email.

kind regards

Brian 

[MI5 · Accepted solution]

@Anonymous

This is a customer to customer forum so no one from O2 will respond - If you want to talk to O2 you need to call 202 from your O2 mobile, however, I can offer you this thread by way of advice as to how to deal with this https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

It is something that can happen on any network and it is your responsibility to control it and deal with it.