Hi @Debbie51
This is a customer community, so we can't help you.
Looks like you should contact the sales team as they can help with that – message them on Social Media if you can - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255, free from any phone or landline.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
